Refund policy

We don’t accept returns after a confirmed purchase. All sales are final. 

To be eligible for a return , you must show a damaged/ broken piece with an unboxing video immediately on the day of recieving the order and we will review it within 2–5 days of receiving the video. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us with your order number at  imaarijewellery@gmail.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at imaarijewellery@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately with an unboxing video if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exception/ non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

We do not accept any exchanges due to hygiene reasons. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at imaarijewellery@gmail.com.